Hydrock Building Contracting Co. LLC (“Hydrock”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how we may collect, use, store and protect information when you visit our website, contact us, request a quotation, submit project information, interact with our online services or otherwise communicate with Hydrock.
By using this website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with Hydrock, we may collect the following information:
Information You Provide Directly
This may include:
- Your name
- Company or organisation name
- Email address
- Telephone or mobile number
- Project location
- Service requirements
- Project type and scope
- Messages or enquiry details
- Drawings, BOQs, specifications or other files you voluntarily upload
- Any other information you choose to provide
Please avoid submitting unnecessary sensitive or confidential personal information through website forms.
Information Collected Automatically
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website or source
- Date and time of visits
- General website interaction information
- Cookie and similar technology identifiers
This information may be used to maintain website security, understand website performance and improve the user experience.
2. How We Use Your Information
Hydrock may use information collected through the website to:
- Respond to enquiries and requests
- Review construction or contracting requirements
- Prepare or follow up on quotation requests
- Communicate about projects and services
- Review drawings, BOQs or project documentation submitted by you
- Provide customer and technical support
- Improve our website, services and user experience
- Understand website usage and performance
- Maintain website security and prevent misuse
- Maintain appropriate business and enquiry records
- Comply with applicable legal or regulatory obligations
- Send service-related or marketing communications where appropriate and permitted
We do not intend to use personal information for purposes that are materially incompatible with the reason it was originally collected without an appropriate basis.
3. Construction and Project Enquiries
When you submit a construction, fit-out, industrial or MEP enquiry, we may use the information provided to assess your requirements and communicate with you about the requested services.
Project documents submitted through the website may contain commercial or technical information. Such documents should only be uploaded where you have the authority to share them with Hydrock.
Submitting an enquiry does not create a contractual relationship or guarantee that Hydrock will accept, quote or undertake a particular project.
4. File Uploads
Our website may allow users to submit project-related documents such as:
- Drawings
- BOQs
- Specifications
- Scope documents
- Reference images
- Other project files
Uploaded documents may be accessed by relevant Hydrock personnel for the purpose of reviewing and responding to your enquiry.
You are responsible for ensuring that files submitted through the website do not contain information that you are prohibited from sharing.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve performance.
Cookies may include:
Essential Cookies
Required for core website functionality, security and form operation.
Analytics Cookies
Used, where enabled, to understand how visitors interact with the website and improve its performance.
Preference Cookies
Used to remember settings or choices made by visitors.
Marketing Cookies
Where implemented and permitted, these may help measure campaigns or provide more relevant marketing communications.
You may manage cookies through available cookie-consent controls or your browser settings. Disabling certain cookies may affect some website functionality.
6. Website Analytics
Hydrock may use website analytics tools to understand traffic, page performance and visitor interactions.
Depending on the tools configured on the website, analytics providers may process information such as device details, approximate location, referral source and website interaction data.
Where required, non-essential analytics technologies should only be activated according to applicable consent requirements.
7. AI Chatbot and Automated Assistance
Our website may provide an AI-powered chatbot or automated assistance feature to help visitors find information about Hydrock’s services or submit enquiries.
If you interact with the chatbot, the information you enter may be processed for purposes such as:
- Responding to your questions
- Identifying the service you require
- Collecting enquiry details you voluntarily provide
- Routing requests to the appropriate Hydrock team
- Improving the functionality of the service
You should not submit highly sensitive, confidential, financial, identification or security information through the chatbot unless specifically requested through an appropriate secure process.
Automated chatbot responses are provided for general informational assistance and should not be treated as final engineering, contractual, pricing, legal or technical advice.
8. Email and Communication
If you contact Hydrock by email, telephone, website form or other communication channel, we may retain information from that communication for enquiry management, project discussions, customer service and appropriate business recordkeeping.
We may also send operational messages relating to an enquiry, quotation or project.
Marketing communications, where used, will be managed in accordance with applicable requirements and available opt-out mechanisms.
9. How We May Share Information
Hydrock does not sell personal information to advertisers.
We may share information where reasonably necessary with:
- Hydrock employees and authorised personnel
- Website hosting and infrastructure providers
- Email and communication service providers
- IT, cybersecurity and website-support providers
- Analytics or technology providers
- AI or chatbot service providers, where such functionality is enabled
- Professional advisers
- Consultants, subcontractors or project-related parties where necessary and appropriate
- Government authorities, regulators or law-enforcement bodies where legally required
Service providers should only receive information reasonably necessary for the services they perform on our behalf.
10. International Data Processing
Some technology, hosting, analytics, communication or cloud service providers may process or store information outside the United Arab Emirates.
Where personal data is transferred or processed internationally, Hydrock will seek to handle such transfers in accordance with applicable data-protection requirements and appropriate safeguards.
11. Data Security
Hydrock takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Such measures may include appropriate access controls, website security measures, secure hosting practices and restricted access to business information.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to enquiries
- Preparing or managing quotations
- Managing project communications
- Maintaining appropriate business records
- Meeting legal, contractual or regulatory obligations
- Resolving disputes
- Protecting legitimate business interests
Retention periods may vary depending on the type of information and the nature of the interaction.
13. Your Privacy Rights
Subject to applicable UAE data-protection requirements and any relevant exceptions, individuals may have rights relating to their personal information, which may include the ability to:
- Request information about the processing of personal data
- Request access to personal data
- Request correction of inaccurate information
- Request deletion where applicable
- Request restriction or cessation of certain processing where applicable
- Object to certain processing where applicable
- Withdraw consent where processing relies on consent
Requests may be subject to identity verification and applicable legal limitations.
To submit a privacy-related request, contact us at:
Email: mail@hydrock.ae
14. Third-Party Links
Our website may contain links to external websites, platforms or third-party services.
Hydrock is not responsible for the privacy, security or content practices of third-party websites. We encourage visitors to review the applicable privacy policies before submitting information to external services.
15. Social Media and External Platforms
Hydrock may maintain profiles or links on social-media and third-party platforms.
When you interact with these platforms, the relevant platform’s own privacy terms and data practices may also apply.
16. Children’s Privacy
Hydrock’s website and construction services are intended primarily for businesses, professionals and adults seeking construction-related services.
We do not knowingly seek to collect personal information from children through our website. If we become aware that personal information relating to a child has been submitted inappropriately, we will take reasonable steps to address it in accordance with applicable requirements.
17. Legal and Regulatory Compliance
Hydrock intends to process personal information in accordance with applicable data-protection and privacy requirements in the United Arab Emirates.
Where another applicable law, regulation or contractual obligation imposes additional requirements, we may process information as necessary to comply with those obligations.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our website
- New technologies or website features
- Changes to our business processes
- Changes to legal or regulatory requirements
- New service providers or processing activities
The latest version will be published on this page with an updated “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
19. Contact Hydrock
For questions about this Privacy Policy, personal information or privacy-related requests, please contact:
Hydrock Building Contracting Co. LLC
Office: 103, Eros Building, Al Quoz 3, Dubai, UAE
Email: mail@hydrock.ae
Phone: +971 55 492 9782
Contact Us About Your Privacy
If you have a question about how your information is handled, contact Hydrock and we will review your request.