These Terms of Service (“Terms”) govern your use of the Hydrock website and, where applicable, your engagement with Hydrock Building Contracting Co. LLC (“Hydrock”, “we”, “us” or “our”).

By accessing this website, submitting an enquiry, requesting a quotation or engaging Hydrock for construction, contracting, fit-out, industrial or electro-mechanical services, you acknowledge these Terms.

Where a separate quotation, proposal, contract, purchase order or project agreement has been signed, the terms of that project-specific agreement will take priority in the event of any conflict with these website Terms.

1. About Hydrock

Hydrock Building Contracting Co. LLC is a construction and contracting company based in Dubai, United Arab Emirates.

Our principal service areas include:

  • Building Contracting
  • Interior Contracting & Fit-Out
  • Industrial Construction & Modification
  • Electro-Mechanical & MEP Services
  • Renovation and refurbishment works
  • Related construction and maintenance services where agreed

The exact scope of every project is determined through the applicable quotation, proposal, contract or written scope of work.

2. Website Use

The Hydrock website is provided to introduce our company, services, experience and project capabilities and to allow visitors to contact us regarding potential projects.

You agree to use this website only for lawful purposes and must not:

  • Attempt to gain unauthorized access to the website or its systems
  • Introduce malicious software, viruses or harmful code
  • Interfere with the website’s operation or security
  • Submit false, misleading or fraudulent information
  • Copy, reproduce or commercially exploit website content without authorization
  • Use the website in a way that violates applicable UAE laws or regulations

We may restrict or block access where misuse, fraud, security threats or unlawful activity are suspected.

3. General Website Information

Information published on this website is provided for general informational purposes.

Website content does not by itself constitute:

  • A binding construction quotation
  • A contractual offer
  • Engineering certification
  • Architectural or structural approval
  • Regulatory approval
  • A guarantee of project availability
  • A guarantee of project price or completion date

Construction requirements vary significantly depending on site conditions, drawings, specifications, approvals, materials, project location and scope.

A binding commitment will only arise through an accepted written quotation, proposal, contract or other authorized agreement.

4. Project Enquiries and Quotations

Visitors may contact Hydrock through website forms, telephone, email or other available communication channels.

To prepare or assess an enquiry, Hydrock may request information including:

  • Project location
  • Drawings
  • BOQs
  • Specifications
  • Scope of work
  • Material requirements
  • Project programme or timeline
  • Site access information
  • Authority requirements
  • Existing-condition information
  • Other project documents

Any initial indication of price, duration or feasibility is subject to review of the complete project information.

A quotation remains valid only for the period stated in the quotation.

5. Scope of Work

The agreed scope of work for a project will be described in the applicable:

  • Quotation
  • Proposal
  • Contract
  • Purchase order
  • Bill of quantities
  • Scope document
  • Approved drawings
  • Written variation or change order

Items not expressly included in the agreed scope are considered excluded unless subsequently agreed in writing.

Additional work, changes, upgrades or variations may result in changes to pricing and completion time.

6. Client Responsibilities

Clients are responsible for providing accurate, complete and timely project information.

Depending on the project, the client may be required to:

  • Provide current drawings and specifications
  • Provide access to the project site
  • Confirm ownership or authorization to carry out the work
  • Provide existing-service information where available
  • Provide timely approvals and decisions
  • Identify operational or site restrictions
  • Provide relevant consultant or authority information
  • Make payments according to agreed terms
  • Obtain approvals assigned to the client under the project agreement
  • Inform Hydrock of hazards or existing site conditions known to the client

Hydrock is not responsible for delays or additional costs resulting from inaccurate, incomplete, outdated or late information provided by the client or third parties.

7. Drawings, BOQs and Uploaded Documents

The Hydrock website may allow you to submit drawings, BOQs, specifications, photographs or other project files.

By providing these materials, you confirm that:

  • You are authorized to share them
  • Their submission does not infringe third-party rights
  • The documents are accurate to the best of your knowledge
  • You understand that Hydrock may review them for project assessment purposes

Submission of project documentation does not automatically create a contractual relationship.

Hydrock may rely on information supplied by the client, consultants or other project stakeholders unless otherwise agreed.

8. Project Pricing

Project prices are determined based on the agreed project scope and may consider factors such as:

  • Drawings and specifications
  • Material selections
  • Quantities
  • Labour requirements
  • Site conditions
  • Access restrictions
  • Programme requirements
  • Authority requirements
  • Third-party services
  • Market conditions
  • Applicable taxes and statutory charges

Unless expressly stated otherwise, website content should not be interpreted as fixed pricing.

Changes in project scope may require a revised quotation or variation.

9. Payments

Payment terms will be set out in the relevant quotation, contract or project agreement.

Depending on the project, Hydrock may require:

  • Advance payment
  • Mobilization payment
  • Progress payments
  • Milestone payments
  • Payment against invoices
  • Final payment upon completion or handover

Applicable UAE VAT will be charged where required by law.

Hydrock may suspend or delay work in accordance with the project agreement where payments remain overdue.

Any suspension resulting from non-payment may affect the project programme.

10. Variations and Additional Works

Construction projects may require changes after work has begun.

A variation may arise from:

  • Client-requested changes
  • Revised drawings
  • Consultant instructions
  • Authority requirements
  • Unforeseen site conditions
  • Changes in materials or specifications
  • Additional works
  • Changes in quantities

Where practicable, material variations should be documented and approved before the additional work proceeds.

Approved variations may affect project cost and completion dates.

11. Project Timeframes

Hydrock aims to deliver projects according to agreed programmes and milestones.

However, completion dates may be affected by circumstances including:

  • Client changes
  • Late approvals
  • Authority approvals
  • Consultant decisions
  • Material availability
  • Supplier delays
  • Site-access restrictions
  • Existing site conditions
  • Utility interruptions
  • Weather conditions
  • Force majeure events
  • Delays caused by other contractors or third parties

Where circumstances outside Hydrock’s reasonable control affect the programme, completion dates may be adjusted accordingly.

12. Site Access and Working Conditions

The client must provide reasonable access to the project site as required for agreed works.

Site activities may be affected by:

  • Building-management rules
  • Community restrictions
  • Permitted working hours
  • Security requirements
  • Noise restrictions
  • Existing occupants
  • Operational facility requirements
  • Authority restrictions

Where special working conditions result in additional labour, equipment, access arrangements or time, these may be treated as additional project requirements.

13. Existing and Unforeseen Site Conditions

Renovation, modification, fit-out and refurbishment works may uncover conditions that were not reasonably visible before work began.

Examples may include:

  • Hidden structural issues
  • Concealed utilities
  • Water damage
  • Existing defective workmanship
  • Undocumented services
  • Hazardous or unsuitable materials
  • Differences between drawings and actual site conditions

Where such conditions materially affect the agreed scope, Hydrock may propose additional works, revised pricing or programme adjustments.

14. Materials and Products

Materials will be supplied according to the project agreement, approved specifications or agreed selections.

Where a specified material becomes unavailable, discontinued or subject to significant supply delays, Hydrock may propose a reasonably suitable alternative for approval.

Natural materials and manufactured products may have reasonable variations in:

  • Colour
  • Texture
  • Grain
  • Pattern
  • Finish
  • Batch characteristics

Product warranties provided by manufacturers remain subject to the relevant manufacturer’s terms.

15. Approvals and Authorities

Certain UAE construction, fit-out, industrial or MEP projects may require permits, NOCs, inspections or approvals from relevant:

  • Government authorities
  • Municipalities
  • Civil Defence
  • Utility providers
  • Developers
  • Free-zone authorities
  • Building management
  • Consultants
  • Other regulatory entities

Responsibility for obtaining and paying for approvals will depend on the project agreement.

Hydrock cannot guarantee approval decisions made by independent authorities or third parties.

Changes required by an approving authority may affect project cost and timing.

16. Consultants and Third Parties

Projects may involve external consultants, designers, engineers, suppliers, subcontractors, authorities and other third parties.

Hydrock may coordinate with such parties where required by the project scope.

Hydrock is not responsible for independent decisions, delays or failures of third parties outside its reasonable control, except to the extent otherwise stated in an applicable contract.

17. Subcontractors and Suppliers

Hydrock may engage appropriately selected subcontractors, specialists, suppliers or service providers to perform parts of a project.

Hydrock remains responsible for managing its contracted scope in accordance with the applicable project agreement.

Specialist works may also be subject to manufacturer, supplier or subcontractor-specific requirements and warranties.

18. Health and Safety

Hydrock is committed to responsible construction practices and expects all project participants to comply with applicable site and safety requirements.

Clients and site visitors must follow reasonable safety instructions while entering active work areas.

Unauthorized persons should not access construction zones without appropriate permission and safety measures.

19. Inspection, Completion and Handover

Project completion and handover procedures will depend on the agreed scope.

Where applicable, the process may include:

  • Inspection of completed works
  • Snagging
  • Rectification of agreed items
  • Testing and commissioning
  • Submission of relevant documentation
  • Final client or consultant review
  • Handover

Minor outstanding snagging items that do not materially prevent the intended use of the project may be addressed after substantial completion where appropriate.

20. Defects and Warranties

Any project-specific defect-liability period, workmanship warranty or warranty obligations will be defined in the applicable contract, quotation or project documentation.

Manufacturer warranties for equipment or products may be subject to:

  • Correct installation
  • Correct operation
  • Maintenance requirements
  • Manufacturer conditions
  • Proper use of the product

Warranties may not apply to damage caused by misuse, unauthorized modification, lack of maintenance, third-party work, normal wear and tear or circumstances beyond Hydrock’s reasonable control.

21. Client-Supplied Materials

Where a client supplies materials, equipment or products directly, the client is responsible for their:

  • Suitability
  • Availability
  • Quality
  • Quantity
  • Delivery
  • Manufacturer warranties

Hydrock will not ordinarily be responsible for defects or delays resulting from client-supplied items unless caused by Hydrock’s proven workmanship.

22. Intellectual Property

Unless otherwise agreed, Hydrock retains ownership of website materials and proprietary content including:

  • Website text
  • Graphics
  • Branding
  • Logos
  • Layouts
  • Photographs owned by Hydrock
  • Internal templates
  • Processes
  • Methods and documentation developed independently of a particular client project

Project-specific drawings or documents supplied by clients remain the property of their respective owners.

Any rights relating to project-specific documentation prepared for a client will be determined by the applicable project agreement.

23. Project Photography and Portfolio Use

Hydrock may wish to photograph completed or ongoing works for documentation, quality records or portfolio purposes.

Where project confidentiality, client agreements or site rules restrict photography or publication, those restrictions should be communicated to Hydrock.

Hydrock will seek to respect applicable confidentiality and contractual requirements when publishing identifiable client or project information.

24. Confidentiality

Hydrock will take reasonable steps to protect confidential project and commercial information provided by clients.

Clients are also expected to respect confidential Hydrock information, including non-public:

  • Pricing
  • Commercial terms
  • Technical methods
  • Internal documents
  • Proprietary processes

Confidentiality obligations may also be governed by separate project agreements or NDAs.

25. Personal Data and Privacy

Personal information submitted through the website or in connection with project enquiries will be handled in accordance with Hydrock’s Privacy Policy and applicable UAE data-protection requirements.

Please review our:

Privacy Policy
Cookie Notice

for more information about website data and cookie practices.

26. AI Chatbot and Automated Website Features

The Hydrock website may include AI-powered or automated tools designed to assist visitors with general information and enquiries.

Responses produced by an automated assistant:

  • Are provided for general information
  • Do not constitute a binding quotation
  • Do not constitute engineering advice or certification
  • Do not create a contract
  • May require confirmation by a Hydrock representative

You should not rely on chatbot responses for final pricing, contractual commitments, technical specifications or regulatory decisions.

Project-specific information should be confirmed directly with Hydrock.

27. Third-Party Links

The website may contain links to external websites, maps, social-media platforms or third-party services.

Hydrock is not responsible for the content, availability, security or privacy practices of third-party websites.

Accessing external websites is at the user’s discretion and subject to the third party’s own terms.

28. Limitation of Website Liability

Hydrock takes reasonable care when publishing website content but does not guarantee that all website information will always be complete, current or error-free.

To the extent permitted by applicable law, Hydrock is not responsible for loss arising solely from reliance on general website information without obtaining project-specific confirmation.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable UAE law.

Any project-specific limitation of liability will be governed by the applicable signed project contract or agreement.

29. Indemnity for Website Misuse

You agree to be responsible for losses, liabilities or costs resulting from unlawful or unauthorized use of the website by you, including infringement of third-party rights or submission of material you were not authorized to provide.

This provision applies only to the extent permitted by applicable law.

30. Force Majeure

Hydrock will not be responsible for delay or failure caused by circumstances beyond its reasonable control.

Such circumstances may include:

  • Natural disasters
  • Extreme weather
  • Government action
  • Changes in law
  • War or civil disturbance
  • Epidemics or public-health restrictions
  • Utility failures
  • Major supply-chain disruption
  • Transport disruption
  • Communication-system failure
  • Other comparable events outside reasonable control

Project-specific consequences of force majeure will be handled according to the applicable contract and UAE law.

31. Suspension or Termination of Project Services

Project suspension or termination rights will be determined by the relevant project agreement.

Depending on the contract, suspension or termination may occur because of:

  • Non-payment
  • Material contractual breach
  • Prolonged site-access restrictions
  • Safety concerns
  • Client instruction
  • Force majeure
  • Mutual agreement
  • Other circumstances specified in the contract

Amounts due for completed work, approved variations, committed materials or third-party costs may remain payable following termination.

32. Cancellation of Enquiries

A visitor may withdraw a general website enquiry at any time before entering into a contractual engagement.

Once a quotation, contract or project agreement has been accepted, cancellation rights and financial consequences will be determined by that agreement.

33. No Partnership or Agency

Use of the website or engagement in preliminary discussions does not create a partnership, joint venture, employment relationship or agency arrangement between Hydrock and the website visitor.

A formal relationship arises only to the extent established in the relevant written agreement.

34. Changes to These Terms

Hydrock may update these Terms periodically to reflect changes in:

  • Website functionality
  • Business operations
  • Services
  • Legal requirements
  • Regulatory requirements

The current version will be published on this page with the latest revision date.

Continued use of the website after an update constitutes use subject to the updated Terms.

35. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

36. Governing Law and Jurisdiction

These website Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Any dispute relating solely to use of this website will be subject to the jurisdiction of the competent courts of Dubai, unless applicable law or a project-specific agreement provides otherwise.

Construction contracts may contain separate dispute-resolution provisions, which will take precedence for disputes arising under those contracts.

37. Contact Hydrock

For questions about these Terms or Hydrock’s services, please contact:

Hydrock Building Contracting Co. LLC

Office: 103, Eros Building, Al Quoz 3, Dubai, UAE
Email: mail@hydrock.ae
Phone: +971 55 4929782

Questions About These Terms?

If you have questions about these Terms of Service or a specific project engagement, please contact Hydrock before proceeding.

Contact Hydrock